CONFIRMATION AND PAYMENT OF ORDER
This is an order with payment obligation, which means that placing the order involves a payment from the customer.
4.1 PAYMENT
The customer makes the payment at the time of the final validation of the order by specifying his credit card number.
The customer guarantees the seller that he has the necessary authorizations to use this method of payment and acknowledges that the information given for this purpose is proof of his consent to the sale as the due of sums due under the order.
In case of dispute or fraudulent use of the credit card without physical use of the credit card (use of the credit card number), any person may contest within 70 days from the date of the transaction by transmitting a claim in the following manner, so that the seller bears the costs of the sale and returns the disputed amount:
By mail: contact@petbeautystore.com
Any dispute not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability.
The seller has put in place a procedure for verifying orders and means of payment intended to reasonably guarantee against any fraudulent use of a means of payment, including by asking the customer for identification data.
In case of refusal of authorization of payment by credit card from the accredited organizations or in case of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not fully paid or a previous order or with whom a payment dispute is pending.
4.2 CONFIRMATION
Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, on the email address that he has specified, confirmation of receipt of the purchase order and a copy of the contract to print.
The seller is obliged to send an invoice to the customer upon delivery.
The customer may request the invoice to be sent to another address than the delivery address by sending a request to this effect to the customer service (see contact details below) before delivery.
In case of unavailability of a product, the seller will keep the customer informed by email as soon as possible to cancel the order of this product and refund the price, the rest of the order remains firm and final.
The customer can always assert his right of withdrawal within 14 days from the moment the information concerning the unavailability of the product has been sent to him.
For any question relating to the follow-up of an order, the customer will be able to contact the customer service at the following coordinates:
e mail: contact@petbeautystore.com
ARTICLE 5. ELECTRONIC SIGNATURE
In accordance with the provisions of Law No. 2000-230 of March 13, 2000, the online supply of the credit card number of the buyer and the final validation of the order are proof of the agreement of the customer, the due are due under the order form, signature and express acceptance of all transactions made.
ARTICLE 6. PROOF OF TRANSACTION
Communications, orders and payments made between the customer and the seller can be proven through computerized records, stored in the vendor's computer systems in reasonably secure conditions. Purchase orders and invoices are archived on a reliable and durable support considered, in particular, as a means of proof.
ARTICLE 7. PAYMENT METHOD
All methods of payment made available to the customer are listed on the seller's website. The customer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, when placing an order.
ARTICLE 8. DELIVERY
The delivery is made only after confirmation of the payment by the bank of the seller.
The products are delivered to the address indicated by the customer on the online form worth order form, the customer must ensure its accuracy.
Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the customer's expense.
Except in cases of force majeure, the delivery takes place, according to the mode chosen by the customer, within the following deadlines:
Express delivery for Metropolitan France if stock is available
8.1 DELAY IN DELIVERY AND DENUNCIATION
In case of late delivery, the seller will inform the customer, who may terminate the contract and ask to be refunded within 14 days from the denunciation.
The total refund of the product and delivery charges, or re-shipment if any, is then made.
This termination of the contract must be addressed as follows:
e mail: contact@petbeautystore.com
Any denunciation not made in the rules defined above and within the given deadlines can not be taken into account and will release the seller from any responsibility vis-à-vis the customer.
8.2 CHECKING THE ORDER
If at the time of delivery, the original packaging is damaged, torn open, the customer must then check the condition of the products. If they have been damaged, the buyer must refuse the package and note a reserve on the delivery note.
The customer must indicate on the delivery note, and in handwritten form, any anomaly concerning the delivery.
The verification of the products is considered as made when the customer, or a person authorized by him, signed the delivery note.
The customer will, if necessary, inform the seller of his reserves as follows:
e mail: contact@petbeautystore.com
Any reservation not made in the rules defined above and within the time limits can not be taken into account and will release the seller from any responsibility vis-à-vis the customer.
Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and will communicate by email to the customer.
8.3 DELIVERY ERROR
In case of error of delivery and / or non-conformity of the products with respect to the indications appearing on the purchase order, the customer formulates his complaint with the salesman the day of the delivery or at the latest the first working day following the delivery.
The claim may be made as follows:
e mail: contact@petbeautystore.com
Any claim not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the customer.
8.4 RETURN OF ORDER
The product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, as follows:
Produced to return within 7 days to the address below
Pet Beauty Store
1 ROCHEFORT
17700 SAINT GERMAIN OF MARENCENNES
FRANCE
Any claim or return not made in the rules defined above and within the time limits can not be taken into account and release the seller from any liability vis-à-vis the customer.
Any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging. The return costs are the responsibility of the customer.